BBVA in 2013

Operational risk

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Operational risk is defined as the one that could potentially cause losses due to human error, inadequate or faulty internal processes, system failures or external events. This definition includes legal risk, but excludes strategic, business and reputational risk.

Operational risk is inherent in all banking activities, products, systems and processes. Its origins are diverse (processes, internal and external fraud, technology, human resources, commercial practices, disasters, providers). Operational risk management is integrated into BBVA Group’s global risk management structure.

Characteristics of BBVA’s operational risk management model

The Group has implemented an integrated internal control and operational risk methodology. The methodology identifies risks in organizational units, generates analyses that prioritize the risks according to their estimated residual risk (after including the effect of the controls), links the risks to the Bank’s processes, and establishes a target level for each risk to identify and manage gaps by comparing it with the residual risk level. To provide the necessary support to this methodology, the Group has a corporate application, STORM (Support Tool for Operational Risk Management), that includes indicator and scenario modules.