The team

Human capital: a key tool for a company’s success.

The development of human capital is a basic element of the 21st century, where employee knowledge, skills and abilities are the main tools for creating business value. One key to the success of BBVA is without doubt the men and women who make up its human resources. The professionalism of the almost 107,000 people in 31 countries make it possible for the Group’s different franchises to occupy leading positions in practically all of the markets where it operates. Not only people, but teamwork and development of leadership are critical pillars in the Bank’s culture of Human Resources, as BBVA considers that the result obtained as a team is greater than the sum of individual efforts. All of the measures taken within our Group are determined by a common interest: to boost our teams in all of their dimensions by selecting the best candidates, giving them the opportunity for professional development and promoting management styles that encourage the sense of belonging to the Group, the maximum expression of the “team.”

At BBVA we have always believed that business education is a critical competitive advantage.

This is why we have made professionaldevelopment our hallmark. In a knowledge-based economy, what differentiates organizations is their vision of the future and their capacity to create it by using the human factor.

Throughout 2010, the Human Resources area has continued to work on two major lines of action: customer focus, considering customers in their broadest sense, from the individuals to the areas in the Group; and technological infrastructure, with the aim of strengthening the advantage represented by a more global and integrated management of the function. Aspects such as selection, training and development are clear examples of the combination of these two lines of action.