Processing of personal data

Processing of personal data

This document on personal data processing (“Personal Data Processing”) regulates the processing of the personal data provided by users (the “User” or the “Users”) of the website (the “Website”), owned by BBVA (“BBVA”). You can consult the information on BBVA in Legal Notice.


Content and acceptance

This document on Personal Data Processing aims to provide information on how BBVA collects, processes and protects the personal data obtained through the Website so Users can freely and voluntarily determine whether they wish to provide their personal data through this Website.

By logging onto and using this Website the Users fully accept the present document on Personal Data Processing, and undertake to comply fully with the terms and conditions contained therein. Users are therefore advised to carefully read this document on Personal Data Processing each time they intend to use the Website, as it may undergo changes.

This document on Personal Data Processing shall be valid solely for the personal data obtained on the Website, and does not apply to any information collected by third parties on other websites, even if they are linked by the Website.


Party responsible for the personal data file and processing

BBVA hereby informs the User that the data obtained through the Website and/or any data collection forms on the Website will be added to personal data files owned by Banco Bilbao Vizcaya Argentaria, S.A., with registered office at Plaza San Nicolás no. 4, 48005 Bilbao, Vizcaya, in order to manage the User’s browsing on the Website, and for the purposes stated in each form included on the Website.

BBVA guarantees the confidentiality of the personal data provided and its compliance with all the regulations applicable to this effect.

To ensure the information provided is always up to date and contains no errors, the Users must notify any possible changes in their personal data as soon as they occur.

By clicking the “Send” (or equivalent) button on these forms, the Users declare that the information and the data provided therein are accurate and truthful.


Data transfer

BBVA shall not pass on the Users’ personal data to third companies without obtaining the Users’ prior consent, unless the transfer of their data is necessary for maintaining the relationship with the Users, in which case they will be informed beforehand of this fact.

In any case, when the transfer is not required to maintain the relationship with the Users, BBVA will notify the users on the data collection forms of the purpose of the processing and the identity or sectors of activity of the possible parties to whom the personal data are to be transferred, after offering Users the option of accepting the transfer of their data or not, according to the purpose.


Commercial communications

The Users are hereby notified that BBVA may collect their consent via the data collection forms to send them commercial communications. If they give their consent by marking the box shown on the data collection forms, BBVA may contact Users by regular mail, email, SMS, or any other equivalent electronic communications channel to send commercial communications on their products and/or services or, as the case may be, on the products and/or services of identified third parties or parties in the sectors indicated in the corresponding box.

In any case, the Users are under no obligation to receive the aforementioned advertising and information, and can indicate this either by marking, or not, the corresponding boxes on the form, or by notifying this subsequently. If at any particular moment Users do not wish to continue receiving this kind of communications, they may revoke their consent by sending notification to the following address:, providing a copy of a document accrediting their identity or else by using the link enabled for this purpose in the commercial communications they receive.



As with other websites with commercial content, the Website uses the technology known as “cookies.” The Cookies Policy contains detailed information on how BBVA uses cookies. You can see the Cookies Policy here.



BBVA hereby informs you that Users may revoke the consent granted for processing their data at any time by sending notification to



The Website may contain links to other websites. Please be aware that BBVA is not responsible for the privacy and data processing of other websites. This Personal Data Processing document applies exclusively to the information collected on the Website. We recommend that you read the data processing policies of other websites you link to from our Website or that you visit by any other means. You can also obtain information on our links policy in our Legal Notice.



Any personal data collected by BBVA through the Website or through its communications with Users will be treated with the utmost confidentiality. BBVA undertakes not to disclose such data, and guarantees its duty to safeguard them by adopting all necessary measures to avoid their alteration, loss and unauthorized processing or access, as set out in applicable legislation.



BBVA has put in place and maintains the highest levels of security as required by law to protect the Users’ personal data against incidental loss and access and unauthorized processing or disclosure, in consideration of the state of technology, the nature of the data stored and the risks they are exposed to. Users can read BBVA’s Security policy here.


Exercise of right 

Users may at any time exercise the rights to access, rectify, cancel or oppose the processing of their personal data by sending a notice in writing, enclosing a copy of a document giving proof of their identity, to the following email address:

For any queries related to this Personal Data Processing document, Users can contact BBVA at this same address.




Updated page 23 October 2017

We use third-party and own cookies for improve our services and showing the users advertising related to your preferences through the analysis of your navigational habits. If you continue browsing, we assume that you accept its use. More info

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.