We help our customers in making financial decisions, providing them with relevant advice and solutions with greater added value. In short, we offer a differential level of service with a goal: to be leaders in customer satisfaction across our global footprint.
Peer group: Spain: Santander, CaixaBank, Bankia, Sabadell, Popular // Mexico: Banamex, Santander, Banorte, HSBC // Turkey: AKbank, Isbank , YKB, Deniz, Finanz // Argentina: Galicia, HSBC, Santander Rio // Colombia: Davivienda, Bogota, Bancolombia // Peru: Interbank, BCP, Scotiabank // Paraguay: Continental, Itau, Regional // Venezuela: Banesco, Mercantil, Bank of Venezuela.
We promote transparent,
clear and responsible relations between BBVA and its customers through the Transparent, Clear and Responsible (TCR) Communication project
We continued to deploy global solutions for our customers,
making progress in the construction of digital and data capacities
Launched in 2017
A new mobile BBVA Spain app, recognized by Forrester Research as best mobile banking application in the world.
